Customer Support Representative (Remote)
Respond to customer enquiries, provide information, and help resolve basic issues through online communication channels.
Friendly and quick to respond? This fully remote role is ideal for someone who enjoys helping people online. You’ll give customers clear information and timely support — helping make every interaction a positive one.
What You'll Be Doing:
- Respond to customer enquiries via online chat, email, or helpdesk tools
- Provide accurate product or service information using digital knowledge bases
- Resolve basic issues or escalate them to the right team member
- Log and track customer interactions in the online system
- Monitor support tickets to help maintain timely responses
- Communicate with the wider team via messaging and video calls
- Identify and report recurring issues for improvement
What We’re Looking For:
- Good written English for clear and friendly communication
- Professional and approachable online manner
- Experience using chat platforms or customer service software such as Zendesk or Freshdesk
- Able to follow remote support processes and guidelines
- Quick to learn product information and procedures
- Prior customer service experience is an advantage
- Reliable internet and responsive during agreed working hours
Customer Support Representative (Remote)
Workplace
- Remote
Location
- Australia Only
Job type
- Part-Time
- Full-Time
Pay
- Part-time: $493 – $759/week
- Full-time: $1,250 – $1,442/week
